INTRODUCTION: Micro Thunder is a computer consulting
company that
believes in building strong relationships. The business is built on the
foundation of providing exceptional, personalized service. We will
provide you with expert help in all areas related to computers,
networking and the Internet based on the needs of your business. Our
goal is to assist you with technological tools to help you grow your
company.
RATES: The standard rate for all services is $150
per hour,
billed in quarter hour increments. All work done on your behalf is
subject to this rate. This includes general consulting, installation
& setup of hardware & software, programming,
documentation,
training, research work, telephone and email support.
The overtime
rate is $225 per hour, also billed in quarter hour increments. This
includes work done before 9:00am and after 5:00pm, or all day on
weekends and holidays. Any overtime hours work will be discussed with you
prior to the work being performed, so that you are aware of the extra
costs.
Onsite work is subject to a 3 hour minimum, which may be waived at the
consultant’s discretion.
Paging a consultant is subject to a quarter
hour charge, which may be waived at the consultant’s
discretion. Paging
is answered with high priority, and may be interrupting work being done
for another client.
TRAVEL: In general, there is no charge for travel
to clients within the greater Chicago area. Travel time may be split
for clients outside this area. This will be discussed in advance.
Special arrangements are agreed to for work performed out of state.
EMERGENCY VISITS: Emergency visits are defined as
situations that
affect the ability of your company to do business, i.e. Internet Access
lost, Server down, Key System Crash, etc. We will respond to emergency
situations at our normal rate, making appropriate modifications to our
schedule and the schedules of other customers in order to insure that
your needs are taken care of.
Non-emergency situations that you feel require immediate attention will
be given priority, (unless we are at an Emergency Visit), and will be
charged at our After Hours rate.
EQUIPMENT: We can provide servers, systems,
printers, networking and
internet equipment. Our pricing is
competitive with that of other business class equipment. If you wish,
you can acquire computer hardware from vendors of your choice, and we
will install and maintain that equipment at our normal hourly rates. We
would like to be involved with helping you select equipment to insure
that it meets the needs of your business. Our goal is to make sure that
you have good equipment that will do the job for you, regardless of who
provides it.
All computer systems provided by Micro Thunder have a one
year carry-in parts and labor warranty. Some parts may have longer
manufacturer warranties, which we honor. After one year, we will repair
your computer at our standard hourly rates, subject to replacement part
availability from the manufacturer.
SOFTWARE AND DOCUMENTATION: Micro Thunder can create custom
software and documentation specifically developed for your business.
All work related to custom work (writing specifications, programming,
fixing bugs, documentation) falls under our standard rate, unless a
special project rate is agreed to in advance. Any work contracted and
paid for by you is yours to modify, distribute, or sell. In the case of
programming, all source code will be provided to you. We retain full
rights to reuse code or documentation developed or modified on your
behalf.
TERMS: 2% 10, net 30. Dated from the invoice issue
date. A
deposit may be required for purchases and/or service in excess of
$5000.00. Micro Thunder retains a security interest in the products
sold until the invoice is paid in full.
RETURNED CHECKS & LATE
PAYMENTS: Returned checks will be subject to a $50 service
fee and a
request for funds to be paid by certified check or money order. Late
payments will be subject to a 2% service charge on the outstanding
balance.
